Reliability Consulting

Product reliability shortfalls can have an enormous impact on bottom line profits and brand integrity in the marketplace. Consider for example, a company having a 20 present gross margin. It requires $5 in sales to replace every $1 in warranty costs. The intangible costs of product image and customer dissatisfaction have an additive impact on profitability in the long term.

Using the Six Sigma approach to problem solving can stop the financial drain that poor quality brings to the brand. Six Sigma Black Belts are trained to lead these types of projects and to train project teams in the use of the tools. I am trained to the Black Belt level and can provide the team leadership and coaching that is needed to find true root cause and end warranty problems.

Descriptions of typical projects include: