Commercial Appliance Equipment Manufacturer

 

A manufacturer of commercial appliances was faced with a significant loss of business because of poor quality and at the same time needed to fill a sudden vacancy at the Engineering VP level. The manufacturer was removed from the acceptable supplier list at a Quick Serve Restaurant chain, facing substantial loss of sales and a negative impact on product image.

Stepping in as Engineering VP, relationships with the customer were rebuilt, the engineering team was focused on finding root causes, outside experts were brought in as needed, and strong involvement with key suppliers was rekindled.

The end result was that the low-quality appliance was redesigned and released into the field for an extensive field test with the customer. As a result of successfully meeting customer reliability targets, the manufacturer was relisted as an approved supplier.  A full-time head of engineering was hired.